Frequently Asked Questions

Yes! ZINOIN ships to over 50 countries worldwide. Our global logistics network ensures reliable delivery to North America, Europe, Asia, Australia, and select regions in Africa and South America.

We serve major markets including USA, Canada, UK, Germany, France, Australia, Japan, Singapore, UAE, India, and many more. Contact us for specific country availability and shipping options.

Standard delivery times: USA/Canada (3-7 days), Europe (5-10 days), Asia-Pacific (7-14 days), Middle East (7-12 days). Express shipping available for faster delivery. Times may vary based on customs clearance.

Once your order ships, you'll receive a tracking number via email. Use this number on our tracking page or the carrier's website for real-time updates on your shipment's location and estimated delivery.

Shipping costs are based on package weight, dimensions, destination, and shipping method. We offer competitive rates through our partnerships with major carriers. Bulk orders may qualify for discounted or free shipping.

Yes, we offer express shipping (1-3 days for domestic, 3-5 days for international) and priority shipping options. These services are available at checkout with additional fees based on destination and urgency.

Bulk orders are processed through our B2B platform with dedicated account management. Simply contact our sales team with your requirements, and we'll provide a custom quote, timeline, and fulfillment plan tailored to your needs.

Minimum order quantities vary by product category. Typically, bulk orders start at 100 units for most products. Contact us for specific MOQs and volume pricing for your desired items.

We offer tiered pricing based on order volume. The more you order, the better the unit price. Our sales team will provide a detailed pricing structure based on your specific requirements and order frequency.

Yes! We offer custom packaging, branding, and labeling services for bulk orders. This includes custom boxes, branded materials, and private labeling. Additional fees and minimum quantities apply.

Absolutely! We provide significant volume discounts for large orders. Discounts typically range from 10-40% depending on order size, product type, and frequency. Contact our B2B team for a custom quote.

Standard bulk order lead times are 2-4 weeks for production and fulfillment. Rush orders can be accommodated with additional fees. Custom products may require 4-8 weeks depending on specifications.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers, and digital wallets. For B2B clients, we also offer invoice payments and credit terms upon approval.

We support 20+ currencies including USD, EUR, GBP, CAD, AUD, JPY, CNY, INR, and more. Prices are automatically converted at checkout based on current exchange rates.

Yes! All transactions are encrypted using industry-standard SSL/TLS technology. We are PCI DSS compliant and never store your complete payment information on our servers.

Yes, approved B2B clients can pay via invoice with Net 30, Net 60, or custom payment terms. Credit approval and business verification required. Contact our B2B team to apply.

Retail orders require payment at checkout. B2B clients with approved credit can access Net 30/60 terms. Bulk orders may require a deposit (typically 30-50%) with balance due before shipping.

We can source virtually any product from any country. Our global network includes textiles, electronics, home goods, industrial supplies, and more. If you need it, we can find it and ship it worldwide.

Yes! We facilitate country-to-country shipping for any product. Source from China and ship to Europe, buy from USA and deliver to Australia—we handle all logistics, customs, and compliance.

We conduct thorough quality inspections, work only with verified suppliers, and offer quality guarantees. For bulk orders, we can arrange pre-shipment inspections and provide detailed quality reports.

Absolutely! We encourage sample orders to verify quality before committing to bulk purchases. Sample fees are often credited toward your first bulk order. Contact us for sample availability and pricing.

Yes, we offer extensive customization including colors, sizes, materials, branding, and packaging. Customization options vary by product and typically require minimum order quantities. Contact us with your specifications.

We provide end-to-end ecommerce solutions including website/app development, marketplace creation, payment integration, inventory management, SEO, digital marketing, and global logistics setup.

Simple ecommerce websites: 4-6 weeks. Custom platforms: 8-12 weeks. Complex marketplaces: 12-16 weeks. Timelines vary based on features, integrations, and customization requirements.

Pricing depends on project scope, features, and complexity. We offer fixed-price packages for standard solutions and custom quotes for enterprise projects. Contact us for a detailed proposal and pricing.

Yes! We offer comprehensive support packages including 24/7 technical support, regular updates, security patches, performance monitoring, and feature enhancements. Monthly and annual plans available.

We work with all major platforms including Shopify, WooCommerce, Magento, BigCommerce, and custom-built solutions. We'll recommend the best platform based on your specific business needs and budget.

We offer a 30-day return policy for most products. Items must be unused, in original packaging, and in resalable condition. Custom and personalized items are non-returnable unless defective.

Contact our customer service team with your order number and reason for return. We'll provide a return authorization and shipping instructions. Refunds are processed within 5-7 business days of receiving the return.

International returns follow the same 30-day policy. Return shipping costs are the customer's responsibility unless the item is defective. We can arrange return logistics and provide shipping labels for your convenience.

Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you. All shipments are insured, and we take full responsibility for items damaged in transit.

Click "Sign Up" in the top navigation, enter your email and create a password. You can also sign up using Google or Facebook. An account allows you to track orders, save addresses, and access exclusive deals.

Log into your account and visit "My Orders" to see real-time status updates. You'll also receive email notifications at each stage: order confirmed, shipped, out for delivery, and delivered.

Orders can be modified or cancelled within 24 hours of placement, before they enter processing. Contact customer service immediately if you need to make changes. Once shipped, modifications are not possible.

Your complete order history is available in your account dashboard under "My Orders." You can view past orders, download invoices, track shipments, and reorder items with one click.

Apply through our "Become a Seller" page. You'll need business registration, tax information, and product details. Our team reviews applications within 3-5 business days. Approved sellers get access to our global marketplace.

Vendors must have: valid business registration, quality products, ability to fulfill orders promptly, competitive pricing, and excellent customer service. We also require product liability insurance for certain categories.

Commission rates vary by product category, typically ranging from 8-15%. High-volume sellers may qualify for reduced rates. There are no upfront fees—you only pay when you make a sale.

Sellers get dedicated account management, marketing support, analytics tools, inventory management systems, payment processing, customer service assistance, and access to our global logistics network.

We offer 24/7 customer support via email and chat. Phone support is available Monday-Friday, 9 AM - 6 PM IST. Enterprise clients receive dedicated support with guaranteed response times.

Email: zinoin.in@gmail.com | Phone: +91 9113063448 | Live Chat: Available on our website 24/7 | Contact Form: Visit our Contact page for detailed inquiries.

Yes! Our technical support team assists with platform navigation, troubleshooting, integrations, and feature usage. We also provide comprehensive documentation, video tutorials, and training sessions.

Visit our Help Center for step-by-step guides, FAQs, and video tutorials. For immediate assistance, use our live chat feature. Our support team can also provide remote assistance for complex technical issues.

ZINOIN GROUP is a global multi-division company specializing in ecommerce, digital marketing, textiles, and technology solutions. We operate both as a service provider for clients and as a global marketplace operator.

Yes, we maintain ISO certifications for quality management, are PCI DSS compliant for payment security, and hold various industry-specific certifications. We're committed to maintaining the highest standards in all operations.

We use enterprise-grade encryption, secure servers, and comply with GDPR and international data protection laws. Your personal and payment information is never shared with third parties without your consent.

Absolutely! We're always interested in strategic partnerships, joint ventures, and collaboration opportunities. Contact our business development team to discuss potential partnerships and mutual growth opportunities.